FAQ

We offer island-wide delivery in Singapore. However there are some restricted areas or off-island areas which we can’t deliver.

We are an E-Commerce. We do not offer pick up. Kindly place your order online and we’ll deliver to your doorstep.

Our representatives will contact you within 48hrs upon your purchase to inform you of the delivery details.
Delivery within Singapore typically within 3 working days.
Delivery to Indonesia Jakarta typically within 2 weeks.

IS THERE A MINIMUM ORDER AMOUNT?

There is a minimum order amount of SGD 50.

HOW MUCH IS THE DELIVERY/SHIPPING COST?

Singapore Delivery
Free delivery within Singapore when your order is above SGD 100. Otherwise, delivery fee is SGD 10.
For Changi Airport, Tuas and Sentosa area, there will be an additional SGD 10 delivery fee.
Indonesia Jakarta Delivery
Estimated SGD 20 for the 1st KG. Second KG  onwards, additional SGD15 / KG.

WHAT MODES OF PAYMENT DO YOU ACCEPT?

We accept payment via PayNOW to UEN201532493NDGF or PayPal. You do not need to own a PayPal account and simply use your Credit/Debit cards.

THERE IS A PROBLEM WITH THE PRODUCT I ORDERED. 

We advice all customers to check their items upon delivery. Should there be any dissatisfactions with your product, please contact our representatives or write to us at sales@glutenfreesg.com within 3 days of your delivery.